Privacy Policy

1. Introduction

This Privacy Policy explains how TILPAS ApS (“we”, “us”, “our”), based in Copenhagen, Denmark, collects, uses, and protects your personal data when you use our customization platform at tilpas.app.

2. Data Controller

TILPAS ApS is the data controller for the personal data collected through our platform. You can contact us at:

3. Personal Data We Collect

We collect and process the following types of personal data:

• Account information: Email address, name, and account preferences
• Design data: Your custom designs, saved templates, and artwork
• Usage data: How you interact with our platform, including features used and time spent
• Technical data: IP address, browser type, device information, and cookies
• Payment information: Processed securely through our payment provider

4. Legal Basis for Processing

We process your personal data based on:

• Contract fulfillment - To provide our customization services to you
• Legitimate interests - To improve our services and protect against fraud
• Consent - For marketing communications (where applicable)
• Legal obligations - To comply with Danish and EU law

5. Data Sharing

We share your data with:

• Service providers: Hosting, payment processing, and analytics services
• Print partners: To fulfill your custom product orders (when necessary)
• Authorities: When required by law or to protect our legal rights

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is kept while your account is active and for 5 years after deletion for legal compliance.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

Contact privacy@tilpas.app to exercise these rights. We'll respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments.

9. International Data Transfers

We primarily process data within the EU/EEA. If we transfer data outside this area, we ensure appropriate safeguards through Standard Contractual Clauses or adequacy decisions.

10. Cookies

We use essential cookies to operate our platform and analytical cookies to improve our services. You can manage cookie preferences through your browser settings.

11. Changes to Privacy Policy

We may update this policy occasionally. We'll notify you of significant changes through our platform or email.

12. Complaints

If you're unhappy with how we handle your data, you can complain to the Danish Data Protection Agency (Datatilsynet):

13. Contact Us

For privacy-related questions, contact our Data Protection Officer at privacy@tilpas.app